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Whether you’re implementing for the first time, upgrading your
system, or expanding the way you use the system, it’s reassuring
to know that eXtremesoftware offers you a comprehensive package of support
services. These services include assistance with system installation and data
conversion, training, hardware and software maintenance, and software customization.
Our support team consists of experienced project managers, trainers, and
customer service representatives who provide you with a total support solution.
Our
initial objective is to work closely with your organization to achieve a smooth
transition from your existing distribution system to our system. This
includes site preparation, requirements definition, program modifications,
on-site training, and data conversion. We have a proven implementation strategy
which is designed to get you up and running as quickly as possible with a minimum
of impact to your normal business operation.
Once your system is live, our support role changes from one of implementation
to one of optimization. From tighter financial control...to improved customer
service...to increased staff productivity...to better inventory turns, we can
help you get the most from your hardware/software investment. As long as you
own your system, our staff is available for advanced training, site audits,
system upgrades, and custom programming.
As an authorized IBM Industry Remarketer, eXtremeSoftware is able to provide
you with a complete single-source hardware/software support program. Under
our maintenance agreement, we provide a customer service hotline and 24-hour
emergency telephone support, enabling you to quickly resolve most any system
problem that might develop.
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